Privacy policy

Last updated: 23/05/2026

This privacy policy explains how Siddle Ltd, trading as Sands & Fagans ("we", "us", "our"), collects, uses and protects your personal information when you use our website at sandsandfagans.co.uk or visit our stores in Penrith and Cockermouth.

We are the data controller responsible for your personal information. You can contact us at:

Siddle Ltd t/a Sands & Fagans
16 Devonshire Street
Penrith
Cumbria
CA11 7SR
Email: enquiries@sandsandfagans.co.uk

Information we collect

When you visit our website or place an order, we may collect the following:

- Contact details such as name, billing address, shipping address, email address and phone number
- Payment information processed securely through Shopify Payments and other payment processors (we do not store full card details)
- Order history and account preferences
- Communications you send to us, including contact form submissions and live chat messages
- Device information such as IP address, browser type, time zone, referring pages and pages viewed, collected automatically by Shopify and our analytics providers

How we use your information

We use your personal information to:

- Process and fulfil your orders, including arranging delivery and providing receipts
- Manage your account and provide customer service
- Communicate with you about your orders, enquiries and any service updates
- Send marketing emails where you have opted in, with the option to unsubscribe at any time
- Improve our website, products and services
- Detect and prevent fraud and protect the security of our site
- Comply with our legal obligations, including financial accounting and VAT reporting

Lawful basis

We process your personal information on the following lawful bases under the UK GDPR:

- **Contract:** to fulfil orders and provide the products and services you have purchased
- **Legal obligation:** to comply with tax, accounting and consumer protection law
- **Legitimate interest:** to operate, secure and improve our business
- **Consent:** for marketing communications, where you have actively opted in

Sharing your information

We do not sell or rent your personal information. We share information only with third parties who help us run our business, including:

- Shopify (our ecommerce platform, which hosts the site)
- Payment processors such as Shopify Payments, PayPal and Klarna
- Couriers and delivery providers
- Email and marketing tools where you have subscribed
- Professional advisers, such as our accountants
- Authorities where required by law

We may also share information with appointment booking software (Propel Appointments) where you book a service through our website.

Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences, analyse site usage and support marketing. You can manage cookies through your browser settings.

Your rights

Under the UK GDPR you have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict our processing
- Request a copy of your information in a portable format
- Withdraw consent at any time where consent is the lawful basis
- Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email us at enquiries@sandsandfagans.co.uk.

Data retention

We keep personal information only for as long as we need it for the purposes set out above, or as required by law. Order and accounting records are typically retained for six years to meet HMRC requirements.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website with the date last updated.